IT Support Technician 

Job Ref: 
QW2031
Job Title: 
IT Support Technician
Area: 
Engineering Department
Position Type: 
Full-Time
Working Hours: 
40 Hours
Time Conditions: 
Dayshift
Salary: 
R24,500 - R43,700
Closing Date: 
18 December 2020


IT Support Technician Role Summary:
We are looking for technically skilled candidates with excellent interpersonal skills for the Technical Support position. Technical Support Officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, Technical Support Officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.


IT Support Technician Responsibilities:
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.


IT Support Technician Requirements:
Degree in Computer Science or Information Technology.
Certification in Microsoft, Linux, or Cisco is advantageous.
Prior experience in tech support, desktop support, or a similar role.
Proficiency in Windows/Linux/Mac OS.
Experience with remote desktop applications and help desk software.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.


We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the RSS team.
Ruifield Security Services (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.



VACANCY ASSISTANCE:
Chris Wessels – HR Manager
Oscar Manana – HR Director
Vusi Mthombeni – HR Supervisor
013 110 2391
Ruifield Security Services